Focus On: STAR Format

By on Nov 19, 2018 in Uncategorized | 0 comments

One of the most popular styles of interview question you will be challenged with during a flight attendant interview are questions requiring you to answer using the STAR Format.


STAR format questions are the ones where they ask you tell them a story. For example “Tell me about a time you had a disagreement with a manager. How did you handle it and what was the result?”Although STAR Format questions are not then only type of interview question you will encounter, it is a very important part of the interview.What is the STAR method?Even though it sounds like the STAR method would involve answering questions in a yoga pose, this is not the case.  The STAR method is a common tool used by most human resources to interview candidates and is not exclusive to the airline industry.  The theory behind the STAR interview method is that if an interviewer can evaluate a candidate’s past behavior, then they can accurately predict future behavior.


STAR is an acronym which stands for Situation, Task, Action, and Result. To successfully answer an interview question using the STAR method, all you really have to do is tell a story. First, think of a story with a favorable outcome and then format it using the STAR method.


I know this is easier said than done, and the best way to learn how to answer interview questions is to hear examples of quality, well thought out answers. That’s why I created Focus On: STAR Format


Focus On: The STAR Format is $22 and is available for immediate download here. 

Yay For Rosé!This focused training will last about an hour and half and during the class you will learn:


  • How to approach the STAR format

  • What Situation, Task, Action, and Result really mean

  • How do pick the right story

  • How to stay on track while telling your story

  • Three rules to make sure your story hits the mark

  • The phrase you should never, ever, ever say during a STAR Format answer

  • What to do if you don’t have a situation that satisfies the question

  • The best way to navigate questions of a negative nature

Plus, I’ll give you real life examples of strong STAR Format answers to the most common interview questions.

Every single airline uses STAR Format questions and Delta is known for expecting each candidate to be proficient in answering STAR Format questions.


Purchase your copy of the recording for $22 here:



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